FAQ

Frequently Asked Questions

Welcome to the Nureva Help Center — we're here to answer all your questions about the GlowErase Pro IPL Hair Removal Device.

💡 What is GlowErase Pro?

GlowErase Pro is an at-home IPL device that offers a painless, long-term hair removal solution. Using light pulses, it reduces hair growth and leaves your skin feeling smooth and confident — no salon visits required.

⚙️ How does it work?

GlowErase Pro uses Intense Pulsed Light (IPL) technology to target hair follicles at the root. With consistent use, it slows down hair regrowth and delivers visible results in 4 to 8 weeks.

📍 Which areas can I treat?

You can safely use GlowErase Pro on:

  • Legs
  • Arms
  • Underarms
  • Bikini line
  • Stomach
  • Back
  • Facial areas (upper lip only – avoid the eyes)

🎨 Is it suitable for all skin tones?

GlowErase Pro is effective on light to medium skin tones with dark hair.
It is less effective on very light hair (blonde, red, grey) or very dark skin tones. Always perform a patch test before full use.

🗓️ How often should I use it?

We recommend:

  • 2 sessions per week for the first 4–6 weeks
  • Then 1 session every 2–4 weeks for maintenance

😌 Does it hurt?

Not at all! Most users feel a warm, gentle sensation, similar to a light flick. It’s much more comfortable than waxing or shaving.

✈️ Can I travel with it?

Yes! GlowErase Pro is portable and lightweight, making it ideal for travel.
Simply ensure you bring the correct plug type you selected when ordering (UK, US, EU, or AU plug).

📦 Where do you ship from?

We ship our orders from multiple international fulfillment centers to ensure fast and reliable delivery based on your location. Our main warehouses are located in:

  • United Kingdom
  • United States
  • France
  • Spain
  • Germany
  • Belgium
  • Switzerland
  • Canada
  • Middle East (UAE)
  • Australia

⏱️ How long does delivery take?

  • UK: 2–5 business days
  • UAE & GCC: 2–4 business days
  • Worldwide: 5–10 business days

🔁 What is your return policy?

We offer a 14-day satisfaction guarantee. If you're not happy, return your device for a full refund. See our Returns Policy for full conditions.

🔌 What plug types do you offer?

We offer multiple plug options to suit your region:

  • UK Plug 🇬🇧
  • EU Plug 🇪🇺
  • US Plug 🇺🇸

You can select your preferred plug type at checkout.

💳 Do you offer installment payments?

  • Middle East: Pay in 4 with Tabby
  • UK: Pay in 3 or 4 with Klarna

📩 Still have questions?

We're happy to help!
Contact us via our Contact Page or email us at contact@nureva.shop.